Guarantees and Returns
Hambours' 100% Quality Guarantee
No one’s perfect – but we aim for the best at Hambours
Over 99.6% of Hambours school uniforms leave our warehouse very happy and in perfect order. Every now and then one slips past our eagle eyes. Let us know immediately and we can arrange to check your item, and if it does not meet our high standards it will be repaired where possible or replaced.
Please remember to follow all care instructions as we cannot be held responsible for unreasonable wear and tear.
Returning your items
You can return any garments (with the exception of those mentioned below) to any of our retail stores within the first 30 days of the original purchase date to receive a full refund subject to the conditions below. Note that garments ordered and or paid for in our Back to School period will be covered until the end of February.
If there is a major problem with the goods, you can choose to be refunded or to have the goods replaced or repaired. If the problem with the goods is minor, Hambours can choose to repair the items.
Conditions for Returns:
- Uniforms are returned unworn and in their original packaging.
- Uniforms are not altered in any way e.g. hem taken up, name on label.
- You have proof of purchase, which should be either a printed receipt or online order number.
Exceptions:
- Made to Measure garments (MTM)
- Garments that have been made to order (MTO) e.g. Numbered Football Guernsey
- Hats for hygiene reasons
- Items on special and marked “No Return”
The rights detailed above are in addition to the statutory rights to which you may be entitled under any applicable Australian consumer protection laws and regulations.
We know that there are always exceptions to the rule.
If you are not sure if your garment is covered or have any queries, please don’t hesitate to contact us.